RBI Sachet Portal: How to Verify Lenders and Report Financial Fraud Online

Online lending has made borrowing faster and more convenient - but it's also opened the door to a growing number of fraudulent apps and unlicensed lenders. Many borrowers only discover a platform was never authorized after money has already changed hands, or after aggressive recovery calls begin. The RBI's Sachet portal was built to close that gap: a single window where anyone can check a lender's legitimacy and report financial fraud, without needing to know which regulator to approach.

What Is the Sachet Portal?

Sachet (sachet.rbi.org.in) is a joint initiative of the RBI, state-level regulators, SEBI, and IRDAI. It exists to give consumers one place to:

Report unregistered lending apps and NBFCs

Flag chit funds, deposit schemes, and investment frauds

Report harassment by loan recovery agents

Verify whether a financial entity is actually licensed to operate

Instead of guessing whether a complaint belongs with RBI, local police, or a state registrar, Sachet routes it to the right authority automatically.

How to Check If a Lender Is Genuine

Before borrowing from any app or NBFC, use Sachet's "Search Entities" tool:

Visit sachet.rbi.org.in
Click "Search Entities"
Enter the lender's name
Confirm it appears in the official registered list

Warning signs of an unregistered or fraudulent lender:

No verifiable office address or customer support

Loan disbursal promised with no or minimal documentation

Upfront "processing fees" demanded before any loan approval

App permissions requesting access to contacts, gallery, or call logs

Absence from the Sachet entity search

How to File a Complaint on Sachet

Go to sachet.rbi.org.in
Click "File a Complaint"
Select your state
Choose the entity type (loan app, NBFC, bank, chit fund, unknown/suspicious)
Add details: entity name, contact info, amount involved, and a description of the incident
Attach evidence — screenshots, call recordings, chat logs, payment receipts
Submit and save the reference number to track status

What Happens Next

Sachet forwards your complaint to the relevant authority RBI, state police, cyber cell, SEBI, or IRDAI based on the nature of the fraud. It doesn't resolve the case directly; it ensures the complaint reaches the right desk without delay. Recovery of funds isn't guaranteed, but reporting helps regulators track repeat offenders and shut down illegal operations faster.

Why This Matters for Borrowers

At Banxx, we only work with registered, RBI-recognized lending partners you can see the full list on our Our Lenders & Partners page before you apply. The broader lending ecosystem includes many apps that aren't registered. A 30-second check on Sachet before you share any personal or financial information including when applying for a personal loan can save you from a scam that's much harder to undo.

FAQs

Is using the Sachet portal free?

Yes, filing a complaint or searching entities costs nothing.

Do I need to know which regulator handles my complaint?

No Sachet routes it automatically.

Can I report a fraud without complete company details?

Yes. Submit whatever you have app name, phone number, or website and regulators can investigate further.

Will I get my money back after filing?

Not guaranteed, but it improves the chances of tracing and blocking funds, and helps prevent further victims.

Protect Yourself and Borrow with Confidence

Whether you're applying for a loan, exploring a new investment platform, or just received a promotional message online, take a moment to verify before you trust. Ready to borrow from a transparent, registered lender network? Apply Now with Banxx, or browse our Personal Loans, Gold Loan, Business Loan, and Housing Loans pages to compare options. If something feels off about a communication claiming to be from Banxx, contact us directly to verify.